Last updated: 21 June 2026

We want you to be completely happy with your purchase from Action Camera Hub. This Returns & Refunds Policy explains when and how you can cancel an order, return a product, or request a refund. Because we deal in high-value electronics from DJI, Insta360, Sharge and Plaud, please read these terms carefully.

Order Cancellation

  • You may cancel your order within 3 hours of placing it, provided it has not already been packed or handed over to the courier.
  • To cancel, contact us immediately on WhatsApp at +91 95400 98399 or email support@actioncamerahub.com with your order number.
  • Once an order has been dispatched, it can no longer be cancelled and will be treated under the return terms below.

Return Eligibility

You may raise a return request within 7 days of delivery, provided the product meets all of the following conditions:

  • The product is unused and unactivated, in its original, like-new condition.
  • The original packaging, all accessories, free gifts, manuals, warranty cards and trademark labels are complete and intact.
  • The product, packaging and serial numbers show no signs of damage, tampering or alteration.
  • A valid invoice or proof of purchase is provided.

Returns that affect the product’s resale condition (opened, used or activated items) are generally not eligible, except where the product is defective. After the 7-day window, support is provided through replacement or brand warranty service (see our Warranty Policy).

Non-Returnable Items

For hygiene, safety and licensing reasons, the following are not eligible for return unless they arrive defective: activated or used devices, opened software or digital goods, gift cards, and consumables. Products damaged due to misuse, accident, liquid contact or unauthorised repair are also not eligible.

Defective or Damaged on Arrival

If your product arrives damaged, or is found defective on first use, please contact us within 48 hours of delivery with photos or video and your order number. We will arrange a replacement or repair as appropriate. A clear unboxing video greatly helps us process such claims faster.

How to Request a Return

  1. Contact us on WhatsApp (+91 95400 98399) or email (support@actioncamerahub.com) with your order number and reason for return.
  2. Our team will review your request and, if approved, share the return address and instructions.
  3. Ship the complete product back to us within the timeframe we specify. Please pack it securely to avoid transit damage.

Return Shipping Costs

  • If the return is due to our error or a manufacturing defect, we will bear the return shipping cost.
  • For other approved returns (such as change of mind), the return shipping cost is borne by the customer, and a small processing fee may apply.

Refunds

  • Once we receive and inspect the returned product, we will notify you of the outcome.
  • Approved refunds are processed to your original payment method within 7-14 business days, depending on your bank or payment provider.
  • For cancellations or refunds, a payment-gateway processing fee (up to 3%) may be deducted where applicable.
  • Shipping charges (if any) are non-refundable, except where the return is due to our error.

Need Help?

Our team is here to make returns simple and fair.

  • WhatsApp: +91 95400 98399
  • Email: support@actioncamerahub.com